Report Damage to Your Property

The NYC Housing Recovery Operations (HRO) activated this portal for New Yorkers who have experienced property damage from a disaster event or emergency.

If you have been impacted, please complete the Damage Information Form. The form will ask some questions about the damaged property and its condition.

Your report will help the City give accurate data about the impact of the event to State and Federal agencies. It also helps the City provide eligible New Yorkers with disaster recovery assistance. Based on the information you share, HRO may refer you to benefits or programs you may be eligible for.

Before You Begin

To access the Damage Information Form you are required to log in through NYC.ID, a secure authentication solution for NYC-hosted applications. You can use your Google, Yahoo, Microsoft, LinkedIn, or NYC account to sign in.

If you don’t have an email or social account, or if you don’t want to use them to access the form, you can report damage by phone. Please call HRO at (212) 615-8329.

You may need the following information to complete this form:

  1. Damaged property's address
  2. Damaged property's insurance details
  3. Landlord and/or tenant information
  4. Measurement of water and/or sewage in the property
  5. Photos of the damage

To get started, select which option best describes you.

If you are completing this form for someone else, please select from the options below that best describes them.


I own a residential property that was damaged


I rent a residential unit that was damaged

Business Owner

I own or rent a commercial property that was damaged

​IMPORTANT: Call 911 if you are in immediate danger or if there is a life-threatening situation. Call 311 to report a non-emergency safety issue.

​​PRIVACY NOTICE:​ By continuing, I acknowledge that any information submitted will be shared with other government agencies (Federal, State, and City), their contractors, subcontractors, and employees for official use only.